Returns and Exchanges
Questions? See below for answers, email us, or call Customer Service at 1-888-50-ALLOY (1-888-502-5569).
You have 60 days to decide if the item you purchased is right for you. Alloy will refund any item(s), provided that they have not been damaged, soiled, washed, altered or worn, and that all labels and tags are attached. For returns after 60 days we will issue a merchandise credit. You will receive an email confirmation when your return has been processed.
If exchanging an item you will receive your new order number via email. There is no additional shipping charge for your new item. If you are exchanging a PayPal funded order and use the UPS Prepaid Label, please include a credit card number, money order, or check to cover the fee—$5.95 for the exchange of 1 item and $6.95 for 2 or more items.
Follow the instructions on the return form on the reverse side of your packing slip. If you do not have the packing slip or are returning a gift, please skip to Option 2.
Return Option 1: UPS Returns® Flexible Access
You can use the prepaid return label attached to your packing slip or initiate a UPS return label here
. A fee of $5.95 for one item and $6.95 for two or more items will be deducted from your credit or refund. Drop off at any U.S. Post Office, UPS Drop Box, or UPS store (find the closest location), or give it to your UPS driver. Be sure to keep the tracking number from your label for easy tracking of your return. The UPS return label cannot be used for shipments outside the U.S. or for exchanging an item that was a gift.
to track your UPS return.
Return Option 2: Return on your own
If you are returning from a location outside of the U.S. or chose not to use the prepaid return label, please send your package via a prepaid, insured, and traceable method to one of the following addresses:
Shipping with the U.S. Postal Service:
Attn: Returns & Exchanges
P.O. Box 6349
Hanover, PA 17331-6949
All other ship methods:
Attn: Returns & Exchanges
348 Poplar Street
Hanover, PA 17331
If you do not have the original packing slip, please include the following information with your return:
1. The name and address under which the order was placed
2. Your name and billing address (if different from #1)
3. What item(s) you are returning, with item number, if available
4. The item(s) price(s)
5. Your reason for returning
6. The form of payment
7. What you'd like us to do (return money to credit card, send refund check, create catalog credit, exchange for new merchandise)
REDEEMING MERCHANDISE CREDIT:
If you have received merchandise credit, you can redeem it online at alloyapparel.com or by phone at 1-888-452-5569.
Please allow 2-3 weeks from the time you mailed us your package for your return/exchange to be processed. You can find out if your package has been received by clicking on the Order Status link at the bottom of our site. You can also call us at 1-888-502-5569, Monday-Saturday 9am-11pm EST, Sunday 9am-7pm EST, or click here
to email us. We will need your name, order number, billing zip code, and as much additional information as you can provide.
PRICE ADJUSTMENT POLICY:
Alloy offers a one-time price adjustment if an item is marked down within 15 days from the original purchase date. To obtain a price adjustment, you can click here
to email us, or call us within 15 days of your order. Please provide the original order number, the item number, the original price, and the sale price. You will receive a merchandise credit for the difference between the original price and the sale price.
Please click here
to email us. Include as much information about your order as possible, starting with your first and last name and the order number, in addition to any inquiries you have. You will receive a reply via email.