Ordering & Payments
How Do I Check My Order Status?
If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “My Orders” link for order status. If you are not a registered user, you can contact Customer Service toll free at 1-855-45-ALLOY (25569) from the USA or Canada and 714-361-3916 from anywhere else. You can also email Customer Service HERE.
Customer Service hours are 7am to 5pm (PST/PDT) Monday through Friday.
How Do I Cancel An Order Or Backorder?
In stock orders: Orders are authorized and processed real-time so cancelling an in stock order is very difficult. If you need to cancel, please call Customer Service at 1-855-45-ALLOY (25569) or 714-361-3916 or email HERE as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for a refund or store credit.
Out of stock/backorders: Any orders or parts of orders that are out of stock will be cancelled. You will be notified via email if your order, or any part of your order, has been cancelled.
Preorders: Any preorder can be cancelled prior to it being processed and shipped. If you need to cancel, please call Customer Service at 1-855-45-ALLOY (25569) or 714-361-3916 or email HERE.
What Is Your Pricing, Payment, And Refund Process?
All prices are displayed in US Dollars. We accept Visa, MasterCard, American Express, and Discover credit cards for payment. Your credit card will not be billed until your order has been shipped. We also accept PayPal and Amazon Payments which are billed at the time the order is placed. Any applicable refunds or credits will be applied back to the credit card, PayPal, or Amazon Payments account used for the original purchase.
We charge sales tax for all online orders that are being shipped to locations in California only. Other states are not charged at this time.
Coupon and other Promotional codes are limited to one per order. They cannot be combined.
Do You Have A Price Matching Policy?
We do not offer a price matching policy on orders placed through the Alloy Apparel website.
Do You Have A Price Adjustment Policy?
If AlloyApparel.com makes a permanent price reduction on a product featured on our web store, you may request reimbursement for the price difference within 7 days from the ship date. One-time price adjustment only. The color and size of the item(s) to be adjusted must still be in stock at the time of adjustment. Only items purchased at full price are valid for price adjustments. Please note that promotional sale prices are not permanent price changes and are not included in this guarantee. Contact Customer Service at 1-855-45-ALLOY (25569) or 714-361-3916 or email HERE to request a price adjustment.
How Do Preorders Work?
Preorders allow you to purchase an item that has not yet been released for shipping. The preorder purchase will guarantee you the quantity of the item you purchased when it becomes available. Preorder items are clearly marked as preorders with the “add to cart” button changing to a “preorder” button. There will also be an expected shipment date listed on the product page.
The preorder process works as follows:
- You add the product(s) to your cart as you would any regular, in stock product
- You complete the checkout process and receive your order confirmation
- Your payment method is authorized for the full order total at the time of purchase (completing the order)
- Your order will be on preorder hold until the item(s) you purchased are available
- Your order will be fulfilled, shipped, and billed. You will then receive a shipment confirmation email with a tracking number to track your order.
If you ordered both a preordered product and an in stock product, the in stock product(s) will be processed and shipped without delay and you will be billed for the shipped product(s). The preordered product(s) will remain on preorder until it is available. At that time, the product(s) will be released for fulfillment and shipment. You will then be billed* for the product and will receive a shipment confirmation email.
*PayPal and Amazon payments are billed at the time the order is placed.