We accept returns for items purchased on the Alloy Apparel online store that are received back within 30 days from the delivery date for a refund or store credit. Returns received back after 30 days from the delivery date will not be accepted. We do not process exchanges at this time. Please note that shipping charges are non-refundable.
**No returns are allowed on Final Sale/Clearance/Outlet items.
All returns MUST meet the following criteria:
• No scents or odors
• No rips or tears
• No other signs of being worn
• All tags must be attached
• All original packaging must be included
• No COD (Cash/Check on Delivery) packages will be accepted
Failure to return merchandise as listed above will result in the return being rejected and returned to the customer without a refund. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order. You may also be charged a $13 rejection processing fee for all rejected returns.
All returns require a valid Return Merchandise Authorization # (RMA). Once the RMA # has been retrieved, please write it on the packing slip that arrived with your order. Enclose the packing slip inside the package and attach the pre-addressed return label. Continental U.S. orders of $95 or more are eligible for free returns; otherwise a $5 return label fee will be deducted from the total refund or credit if the provided label is used. You may also send the merchandise back using any other traceable method at your expense. Alloy Apparel is not responsible for lost or damaged packages.
Once a return arrives at our warehouse, it will take us 10 to 14 days to receive, inspect, and process. You will be notified via email once your return has been completed.
You should see a refund post to your credit card account within 2 to 4 business days. Please note that your banking institution may require additional days to process and post this refund to your account once they have received the information from us.
Returns, refunds, and store credits may be made at the discretion of Alloy Apparel.