Returns

What Is Your Return Policy?

Effective Date: October 2025

We accept returns for items purchased on the Alloy Apparel online store that are received back within 30 days from the date of shipment for a refund. Returns received back after 30 days from the date the item was shipped will not be accepted. We do not process exchanges or refunds to store credit at this time. Please note that shipping charges are non-refundable.

**No returns are allowed on Final Sale/Clearance Items or Gift Cards. All intimate apparel, including bodysuits, are considered final sale.

All returns MUST meet the following criteria:

Unworn
Unwashed
No scents or odors
No rips or tears
No other signs of being worn
All tags must be attached
All original packaging must be included
No COD (Cash/Check on Delivery) packages will be accepted

How to Return or Exchange an Item:

Click 'Request A Return/Exchange' below to look up your order:

Request A Return

Please enclose the packing slip inside the package, attach the pre-paid, pre-addressed Return Label to the outside of the package, and drop it off at your closest carrier location. All contiguous U.S. orders will be charged a return label fee of $9.95 plus a small processing fee.

For customers using Onward Checkout+, all contiguous U.S. orders will receive a printable returnable via email free of charge once your return is approved. Terms and conditions apply.

Alloy Apparel is not responsible for lost or damaged packages.

What Happens If My Shipment Is Refused/Cannot Be Delivered?

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Alloy Apparel and the customer will be credited for the product cost and tax, less shipping, and handling. Customers will be required to place a new order and will be responsible for any associated shipping charges.

How Do I Update My Account Information?

If you are a returning customer, you can easily update your information by logging into your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “My Account” link to update your account information.

How Do I Process My International Return?

Unfortunately, at this time, we do not provide return labels for international returns.

Please send your eligible return to:

6870 Oran Circle, Unit C - D
Buena Park, CA 90621