What Is Your Return Policy?
Effective Date: March 2023
We accept returns for items purchased on the Alloy Apparel online store that are received back within 30 days from the date of shipment for a refund. Returns received back after 30 days from the date the item was shipped will not be accepted. We do not process exchanges or refunds to store credit at this time. Please note that shipping charges are non-refundable.
Once a return arrives at our warehouse, it will take us 10 to 14 business days to receive, inspect, and process. You will be notified via email once your return has been completed.
**No returns/exchanges are allowed on Final Sale/Clearance Items. All intimate apparel, including bodysuits, is considered final sale.
All returns MUST meet the following criteria:
- No scents or odors
- No rips or tears
- No other signs of being worn
- All tags must be attached
- All original packaging must be included
- No COD (Cash/Check on Delivery) packages will be accepted
How to Return an Item?
Click 'Request A Return' below to look up your order. You have the choice to receive a printable return label or to return in person via Happy Returns. Find your nearest location here!
For in-person returns, there’s no need to print or package anything. Just bring your item(s) and your QR code in to your nearest return bar location and we’ll take care of the rest. In-person returns cost $3.50 an item.
For mail-in returns, please enclose the packing slip inside the package, attach the pre-paid, pre- addressed Return Label to the outside of the box, and drop it off at your closest carrier location. All contiguous U.S. orders will have the option of a return label fee of $4.00 an item, which will be deducted from the total refund or credit if the provided label is used. You may also send the merchandise back using any other traceable method at your expense. Alloy Apparel is not responsible for lost or damaged packages.
What Happens If My Shipment Is Refused/Cannot Be Delivered?
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Alloy Apparel and the customer will be credited for the product cost and tax, less shipping, and handling. Customers will be required to place a new order and will be responsible for any associated shipping charges.
How Do I Update My Account Information?
If you are a returning customer, you can easily update your information by logging into your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “My Account” link to update your account information.
How Do I Process My International Return?
Unfortunately, at this time, we do not provide return labels for international returns.
Please send your eligible return to:
2250 Roswell Drive Suite 200
Pittsburgh, PA 15205
All returns must be sent with prepaid postage; We do not accept C.O.D. We recommend using a traceable method to ship back your return.