FAQs

What Size Should I Order?

Please see our size guide for general information on sizing.

I Received An Alloy Apparel Gift Card. How Do I Use It?

Once you are finished shopping our site you can enter your Gift Card at the Checkout page. You will see a field under your Order Summary where you can input your gift card information.

Why Won’t My Order Go Through?

If you’re receiving an error message when trying to place an order, there may be a problem with your credit card information, billing address, or shipping address. Please double-check that all information is entered correctly. If this doesn’t solve the problem, make sure you’re using the latest version of your web browser.

What is Onward Checkout+?

We’ve partnered with Onward to provide our customers with carbon neutral shipping protection on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have a 90 day extended warranty that protects against rips, tears and other issues arising from normal usage.

If you choose to waive Onward Checkout+ and your package is damaged, lost or stolen in transit, you can reach out to us for help. We will do our best to assist, although we cannot guarantee that we’ll be able to recover your package once it is passed off to our shipping partner.

How does Onward work?

Onward is an on-demand concierge service that covers our customers in the event they have shipping or product issues. If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.

How Do I File A Claim?

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

How does Onward partner with to make shipments carbon neutral?

Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.

What happens if my replacement order through Onward also gets lost, stolen or damaged?

Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.

Do You Have Any Store Locations?

We are an online fashion store, which means you can shop with us 24/7!

Security

The safety of your credit card information is guaranteed on alloyapparel.com. See our Security Guarantee.

Privacy

We are committed to protecting the privacy of our users. See our Privacy Policy.

How Do I Unsubscribe to Emails?

Click “Unsubscribe” from an Alloy email you have received to remove yourself from the list.