What Is Your Return Policy?
Effective Date: April 2019
We accept returns for items purchased on the Alloy Apparel online store that are received back within 30 days from the delivery date for a refund or store credit. Returns received back after 30 days from the delivery date will not be accepted. We do not process exchanges at this time. Please note that shipping charges are non-refundable.
Once a return arrives at our warehouse, it will take us 10 to 14 business days to receive, inspect, and process. You will be notified via email once your return has been completed.
**No returns are allowed on Final Sale/Clearance/Outlet items.
All returns MUST meet the following criteria:
- No scents or odors
- No rips or tears
- No other signs of being worn
- All tags must be attached
- All original packaging must be included
- No COD (Cash/Check on Delivery) packages will be accepted
How to Return an Item?
All returns require a valid Return Merchandise Authorization # (RMA). Once the RMA # has been retrieved, please write it on the packing slip that arrived with your order. Enclose the packing slip inside the package and attach the pre-addressed return label. Continental U.S. orders of $95 or more (before taxes) are eligible for free returns; otherwise a $7.95 return label fee will be deducted from the total refund or credit if the provided label is used. Alloy Apparel is not responsible for lost or damaged packages. You may also send the merchandise back using any other traceable method at your expense. You can request your RMA # and review our complete Return Policy by clicking below:
What Happens If My Shipment Is Refused/Cannot Be Delivered?
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Alloy Apparel and the customer will be credited for the product cost and tax, less shipping, and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.
How Do I Update My Account Information?
If you are a returning customer, you can easily update your information by logging into your account. You will find the “My Account” link located in the top of each page. Once you have accessed your account, you can click on the “Account Information” link to update your account information.