What Is Your Return/Exchange Policy?
Effective Date: August 2021
We accept returns or exchanges for items purchased on the Alloy Apparel online store that are received back within 30 days from the delivery date for a refund or exchange. Returns and exchanges received back after 30 days from the delivery date will not be accepted, and one exchange per item per order is accepted at this time. We do not currently process exchanges or refunds for store credit. Please note that shipping charges are non-refundable for returns.
Once a return/exchange arrives at our warehouse, it will take us 10 to 14 business days to receive, inspect, and process. You will be notified via email once your return/exchange has been completed.
**No returns/exchanges are allowed on Final Sale/Clearance Items. All intimate apparel, including bodysuits, is considered final sale.
All returns MUST meet the following criteria:
- No scents or odors
- No rips or tears
- No other signs of being worn
- All tags must be attached
- All original packaging must be included
- No COD (Cash/Check on Delivery) packages will be accepted
How to Return an Item?
Click 'Request An Exchange or Return' below to look up your order and receive a pre-paid printable return label. Please enclose the packing slip inside the package, attach the pre-paid, pre-addressed Return Label to the outside of the box, and drop it off at your closest carrier location. All continental U.S. orders will have the option of a $6.99 return label fee which will be deducted from the total refund if the provided label is used. You may also send the merchandise back using any other traceable method at your expense. Alloy Apparel is not responsible for lost or damaged packages.
How to Exchange an Item
Click 'Request An Exchange or Return' below to look up your order and receive a printable exchange label. Please enclose the packing slip inside the package, attach the pre-paid, pre-addressed Exchange Label to the outside of the box, and drop it off at your closest carrier location. All continental U.S. orders will be provided an exchange label free of charge. Alloy Apparel is not responsible for lost or damaged packages.
What Happens If My Shipment Is Refused/Cannot Be Delivered?
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Alloy Apparel and the customer will be credited for the product cost and tax, less shipping, and handling. Customers will be required to place a new order and will be responsible for any associated shipping charges.
How Do I Update My Account Information?
If you are a returning customer, you can easily update your information by logging into your account. You will find the “My Account” link located on the top of each page. Once you have accessed your account, you can click on the “My Account” link to update your account information.
How Do I Process My International Return?
Unfortunately, at this time, we do not provide return labels for international returns.
Please send your eligible return to:
10846 Commerce Way
Fontana, Ca 92337
All returns must be sent with prepaid postage; We do not accept C.O.D. We recommend using a traceable method to ship back your return.